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100 Steps Evaluation Checklist For Franchisee Performance

Franchise location

  1. Outside lot cleanliness
  2. Signboard shape, cleanliness and illuminatation
  3. Other outside lights operation
  4. Rear door security
  5. Security and cleanliness of dumpster area
  6. Walkways cleanliness
  7. Window glass cleanliness

Books & Systems

  1. Validity of all required licenses and certificates
  2. Updated procedures in operating manuals
  3. Updated files and books security and conditions
  4. Efficiency and accuracy of accounting system
  5. Efficiency and accuracy of computer programs

Customer Area & Storage Facility

  1. Customer area floor cleanliness and maintenance
  2. Equipment, fittings and fixtures cleanliness and maintenance
  3. Waste baskets status
  4. Level of interior lighting
  5. Customer area temperature
  6. Plants conditions
  7. Upper ledges cleanliness
  8. Product signs visibility, cleanliness and maintenance
  9. Products storing standards
  10. Safety in storage facility
  11. Products validity
  12. Storage area cleanliness and maintenance

Owner & Employees relationship

  1. Level of co-operation from owner/manager
  2. Level of co-operation from other staff members
  3. Number of employees as per standards
  4. Standard uniform cleanliness
  5. Nametags
  6. Employees friendliness and respect to customers
  7. Employees eye contact
  8. Use of positive words (Please/Thank You)
  9. Employees listening ability
  10. Enjoyable work environment
  11. Smiling and greeting to customers
  12. Positive body language
  13. Welcoming customers and opening doors
  14. Products cleanliness and condition in display area
  15. Products label facing customer
  16. Sufficiency of all kinds of products in display area
  17. Giving priority to women in service
  18. Elderly and children assistance and help
  19. Adherence to prayers' time
  20. Consistency of promotions

Cashiering

  1. Efficiency of POS system
  2. Handling cash when returning it to customers
  3. Consistency in all cash transactions
  4. Uniformity of pricing
  5. Checking product quality at the cashiers' desk
  6. Personalization of receipts
  7. Total Score
  8. Average for the period

Owner operator traits

  1. Presence in the day to day operation
  2. Enthusiasm to work hard
  3. Credibility & accountability
  4. Seriousness in operating his Corner
  5. Self confidence
  6. Level of creativity
  7. Leadership skills
  8. Abilities in time management
  9. Self motivation
  10. Ability to set objectives for his Corner
  11. Ability to plan & achieve results
  12. Ability to continuous learning
  13. Ability to learning through training
  14. Ability to problem solving
  15. Adhering to local laws & regulations
  16. Commitment to his employees welfare

Store presentation & performance

  1. Maintaining sufficient number of staff at all times
  2. Accounting system accuracy and efficiency
  3. Keeping his corner renovated and up to date
  4. Levels of customer service
  5. Unit cleanliness and tidiness
  6. Follow up on protective maintenance
  7. Level of environment protection
  8. Product handling in stores and display areas

Financial Achievements

  1. Ability to manage the business financials
  2. Adhering to pricing structure
  3. Sales levels
  4. Profit levels
  5. Amounts of the products ordered from the franchisor
  6. Abiding by the financial obligations to the franchisor
  7. Dealing with other suppliers
  8. Keeping appropriate accounting books

Adhering to operational standards

  1. Adherence to operating hours
  2. Degree of the operating manual procedures implementation
  3. Understanding the updates on the manual
  4. Ability to exercise knowledge & experience
  5. Ability to exercise related computer programs
  6. Ability to exercise related language skills & abbreviation
  7. Ability to maintain work standards
  8. Ability to execute the marketing plans & promotions
  9. Adhering to quality control systems

Communication with the franchisor

  1. Understanding of the franchising concept
  2. Understanding of the relationship with the franchisor
  3. Compliance with the franchise contract terms & conditions
  4. Understanding of the franchisor's Intellectual Property Rights
  5. Follow up on notices and rectify faults
  6. Protecting confidential information
  7. Efficient communication with the franchise support team